Return Policy

Returns are charged by the customer. A prerequisite for returning the product is that it must be done within 14 calendar days and you have the relevant purchase document proving the transaction (eg Retail Receipt, Sales Invoice / Shipping Note, etc.).

Unjustified Consumer Withdrawal (Article 4 § 10 Law 2251/1994, in conjunction with JMZ Z1-891 / 2013)

The special right of the consumer to unjustified withdrawal

Especially if the user / customer is a natural person (ie not a legal entity, even a non-profit) who buys products remotely from the online store solely for his own private use and not in the course of his professional activity (hereinafter referred to as “business”). “The consumer”) is entitled to unreasonably withdraw from the distance purchase of a product within an exclusive time limit of fourteen (14) calendar days from the date of delivery of the physical possession of the product to the same or to its authorized representative, as provided in condition 15 above, returning the product to its original condition. The consumer’s withdrawal is unreasonable, without the consumer being obliged to state reasons justifying the withdrawal, as well as without the consumer’s financial burden, except for the cost of returning the product and any reduction in the value of the product in particular. cases mentioned below.

The customer is obliged to keep the proof of purchase and to present it during the change. If the product does not meet the above conditions, it will be returned to the sender.

How to exercise and deadline

The unjustified withdrawal of the consumer from distance selling shall take place by any convenient means and means of his own choosing, which however bears the burden of proving its timely exercise (within the sole 14 calendar days from the acquisition of its physical possession). product as above). The Company’s online store to facilitate users / consumers, proposes the following alternative ways of exercising their right of unjustified withdrawal:

(a) by email to Askio fashion, or
(b) by registered letter to at the postal address or
(d) by phone at phone number (+30) 24650 71066

Upon receipt by the consumer of the exercise of his unreasonable right of withdrawal, will send the consumer a written confirmation of receipt of the exercise of his right of withdrawal. It is noted that the calculation of the above 14-day deadline for the exercise of the consumer’s unreasonable withdrawal right shall take into account only the time of submission of the withdrawal declaration, irrespective of the time of receipt by

Exceptions to the application of the consumer’s unjustified withdrawal right

Exceptionally, the consumer’s unjustified withdrawal from the distance selling contract does not apply, and the consumer may not return the purchased product without payment in the following cases:

Where the products have been used, their use clearly goes beyond the scope of normal product examination to ascertain the nature, characteristics and function of the product as would occur in a physical store, making the product used. For example, shoes that have signs of use for at least a few days.
In the case where the consumer has only made an on-line or telephone booking, with no obligation to pay, to purchase it from the physical store, as this transaction does not constitute a distance sale, to which only the unjustified withdrawal of the consumer.

It is understood that in all the above cases, as in any case, the consumer retains in full his right to withdraw from the contract of sale and return of the product due to legal or factual defects or lack of concerted property which he finds upon receipt, and its use, in accordance with the general provisions of Articles 540 et seq. of the Civil Code, Article 5 of Law 2251/1994 and other consumer and general consumer protection provisions.

Consequences of withdrawal

If you withdraw from this agreement, we will refund all money received from you, in any event within 14 calendar days of the date on which we inform you of your decision to withdraw from this contract, except for the cost of returning the products that the CLIENT charges.

We will execute the above refund using the same payment instrument that you used for the original transaction, unless you have expressly agreed to something different; in any event, you will not be charged any such refund unless means of refunding your money (from what you used in the original transaction) so you will incur any costs of using this different medium from which (expenses) will be deducted from the amount to be refunded.

“We have the right to delay refunds until we receive the goods back or until you provide proof that you sent the goods back, whichever occurs first.”

You are required to return the Goods or deliver them to us without undue delay and in any event within 14 calendar days of the date on which you declare to us that you are waiving this Agreement. The deadline is deemed to have been met if you return the goods before the end of the 14 day period. You will be charged the immediate cost of returning the goods.

Procedure & Ways of Returning Products

  1. In our physical store:

You can visit our natural store where our staff will check the status of the product and serve you. If you wish to replace the product or change the product with someone else, it is recommended that you contact our store in advance to confirm the availability of the new product.

     2. Product sending:

You can send us the product by following the procedure below:
First you pack the products in the box where you received your order. In the package, fill in the form of the withdrawal form (doc.) That you received along with the confirmation e-mail of your order and then send the parcel to the address

Defective products

In case of a defective product contact our Company for replacement. Our Company will replace the product if the requirements of the law are met and the Company’s present conditions are met. In case of return of the product if the consumer expressly wishes to have it replaced, he / she will receive by e-mail a coupon code of equal value for the purchase of another product / s, with which he may place a new order or simply replace the returned product.

Remarks reserves the right to terminate or modify its return policy by posting the relevant new terms and conditions on its website. In the event of repeated consumer returns, reserves the right to refuse to accept product refunds due to abuse of the right of withdrawal or replacement of our products, even if the above terms and conditions are met (Art. 281 AK).

If this legal procedure is not followed or the legal conditions for accepting the return of the product are not fulfilled, then this will be reimbursed to the consumer who will bear the costs of packing and shipping.

Complaint handling policy

The specialized staff of our company is at your disposal, at any time, before and after the delivery of our products, ready to solve any problem or question. You can report any problem you may have with our services at tel. 241 021295 or in person at our physical store.

* Product photos are illustrative and may in no way be binding on